Copy of FAQ

A beautifully packaged candle paired with a coordinating  matchbox creates more than a gift- it creates a memorable  experience. Long after flowers have faded or gourmet treats  have been enjoyed, DUET candles continue to be used and  displayed in your clients’ homes, serving as a lasting  reminder of your appreciation.  

Yes. From personalized finishing touches to fully  custom-designed gifting experiences, DUET offers  flexible solutions to reflect your firm’s brand. We’ll work with you to create a gift that’s uniquely yours, whether  through custom messaging, branded matchboxes, custom packaging, or a completely bespoke  presentation. (Some customization options are available  with minimum order quantities.) 

DUET offers flexible customization options to fit a variety of  gifting programs and budgets. Many firms begin with one of  our signature inventory candles and personalize the message  card, a complimentary service we provide. Others choose to add a custom-branded matchbox or a custom dust cover for an even more personalized presentation. For firms looking to create something truly distinctive, we also offer fully bespoke  gifting experiences designed exclusively for their brand.  

Yes. Many firms choose to incorporate their logo into  elements such as custom matchboxes, dust covers, message  cards, and other packaging details. Whether you prefer  subtle co-branding or a fully bespoke presentation, we’ll  work with you to create a gift that reflects your firm’s  identity while preserving the elevated look and feel of the  DUET brand.  

Yes. We can ship individual gifts directly to your clients,  bulk ship your order to your office, or combine both options.  Many firms choose to hand-deliver gifts to local clients while  having us ship directly to clients across the country, creating  a flexible solution tailored to their gifting program. 

Yes. We regularly work with financial advisors and  understand that gifting policies vary by firm. Whether your  firm has gift value limits, branding requirements, or other  compliance considerations, we’ll work with you to create a  gifting solution that aligns with your firm’s guidelines.

Project timelines vary depending on the level of  customization and the size of your order. We recommend  reaching out as early as possible, especially for holiday  gifting, to allow time for design, approvals, production, and  shipping. We’ll guide you through each step to ensure your  gifts arrive on time. 

DUET gifts are perfect for holiday gifting, client  appreciation, new client welcome gifts, referral thank-you  gifts, retirements, milestone celebrations, and employee  recognition. Whether you’re recognizing a single client or  planning a firm-wide gifting program, we’ll help create a  memorable experience. 

Our most popular fragrances for client gifting are those with  broad appeal and timeless character. Cashmere is our  signature year-round fragrance and a favorite among  financial advisors, while seasonal fragrances such as  Spruced are especially popular for holiday gifting. We’re happy to help you choose the fragrance that best fits your  clients and gifting goals.

Minimum order quantities vary depending on the level of  customization you choose. Many of our personalization  options—including our complimentary custom message  cards—are available with lower minimums, while fully  bespoke gifting experiences require larger quantities. We’ll  help you determine the best solution based on your gifting  goals, timeline, and budget.