Refund policy

We love our products and think you will also, however, we do accept returns or one time exchanges within 10 days of the delivery date of product that is unlit, in original condition inclusive of all original packaging items. Return shipping is the responsibility of the customer. Returns will incur a $9 restocking fee/candle that will be deducted from the original purchase price.

To initiate a return or exchange, please contact support@duetcandles.com with an email detailing your Order #, Reason for Return/Exchange and we will provide the appropriate return and shipping information.